The 4 Mythic Characters of IT

Company owners often view IT as just a matter of headache cure and damage control. And yes, when you’re dealing with the pain of unstable systems built from outdated and neglected equipment, all you want is relief. But when you only look to your IT team for palliative care, you may miss the opportunity to tap some of their greatest talents. The reality is that a skilled IT provider wears many hats and can achieve great things on your behalf.

As we see it, there are at least four mythic characters that a great IT provider should embody…

The Firefighter

This is the most famous (and common) IT hero. He/she leaps into action and courageously puts out fires. The WiFi goes out, or your accountant’s computer keeps crashing? This guy interrupts unexpected events and applies damage control. When crisis strikes, this is the one who cleans the mess and gets you back on your feet in no time.

The Loss Prevention Officer

The IT Loss Prevention Officer stands at the door of your company and prevents data loss. This hero puts the necessary systems in place to prevent security breaches from nefarious hackers and virus contagion. At his most capable, he can put in place a good disaster plan, to keep your team prepared for any situation. Smart loss prevention planning will prevent unnecessary work for the Firefighter, and keep your team’s stress levels to a minimum.

The Efficiency Expert

Has anyone you know hired a professional organizer? Amazing, right? There are people whose mission in life is to help others improve their use of space or time. When it comes to your business operations and the efficiency of your team, your IT provider should help you clean house and cut the fat. Methods may involve automating taks that drain your team’s time and energy, or identifying work that can be better achieved by tapping innovative IT tools and services.

The Growth Strategist

Your IT Growth Strategist is the big picture person. This hero connects your ambitious business goals with the technical approaches needed to achieve them. If your goal is to capture market territory across Nevada and Arizona, your IT Growth Strategist can help you choose the right CRM system and vet your call center, while putting the systems in place to automate your email responses and back up your data to the cloud. If you’re hiring a crew of new team members, you’ll need documentation of on-boarding protocols, including passwords and access privileges, so the new guys are up and running on their first day. The sky’s the limit. If you can envision and articulate your goals, your IT Growth Strategist can help pave the way.

Not every IT provider can or will embody all these mythic characters. Some will be more Firefighter than visionary Growth Strategist. However, at the least you should expect your techies to be hitting a few of these categories, so your team can keep looking ahead, instead of popping Advil to deal with IT headaches.

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